What if my phone doesn’t have an audio jack port?
You can connect the Smart Peak Flow meter to a smartphone without an audio jack port with a suitable adapter recommended by your phone manufacturer.
For iPhones, we recommend using a genuine Apple Lightning-to-jack adapter, which you add to your order here.
For Android devices, we recommend the Google Pixel USB-C-to-jack adapter. You can buy one here.
The audio port is located at the bottom of my phone. How can I use it better?
With the auto-rotation feature on your smartphone, you can turn your phone upside down and the app screen will auto-rotate so that you can see it when doing your blow tests. Make sure that auto-rotation is enabled on your phone.
If your smartphone has no auto-rotation feature, then we suggest using a 1m audio extension cable (4-pole 3.5mm) for the best user experience. You can buy one here.
My iPhone’s screen does not rotate upside down. How can I fix this?
The upside down auto-rotate feature on the newer iPhone models with a notch has been disabled by Apple (due to Face ID).
We recommend connecting Smart Peak Flow with the Apple Lightning adapter and a 1m audio extension cable (4-pole 3.5mm) for the best user experience. You can buy both here.
Why does my lightning to audio/headphone jack adaptor not work?
If you are using a non-Apple lightning to audio jack adaptor, the device may not work as expected.
We suggest you purchase a genuine Apple lightning to audio jack adaptor. You can buy one here.
What if the device or app does not work?
If the device does not seem to work as described in the user manual, please send an email to firstname.lastname@example.org explaining what the issue is.
Which iOS or Android versions are supported?
For iOS: iOS 10.0 or later versions.
For Android: Android versions 5.0 or later.
(Lollipop, Marshmallow, Nougat, Oreo, Pie)
In which language is the app available?
- Traditional Chinese
- Simplified Chinese